ePresidentialHospital Mobile Application
Effective Date: July 01, 2026
The Engineering and Technical Center of the Administrative Office of the President of the Republic of Kazakhstan (hereinafter referred to as "ETC", "we", "our", or "us") respects your privacy and is committed to protecting your personal data when you use the ePresidentialHospital mobile application.
This Privacy Policy explains what information we collect, how we use, store, protect, disclose, and delete your personal data.
1. Legal Basis
The processing of personal data is carried out in accordance with the legislation of the Republic of Kazakhstan, including but not limited to:
- The Constitution of the Republic of Kazakhstan;
- The Law of the Republic of Kazakhstan "On Personal Data and Their Protection";
- The Law "On Informatization";
- The Law "On Electronic Documents and Electronic Digital Signature";
- The Law "On Public Services";
- Other applicable laws and regulations of the Republic of Kazakhstan.
2. Information We Collect
Depending on how you use the application, we may collect the following categories of information.
2.1 Personal Information
We may collect:
- Full name;
- User identifiers;
- Contact information;
- Account information.
2.2 Medical Information
When using medical services available through the application, we may process:
- Health information;
- Medical history;
- Examination results;
- Treatment information;
- Medical requests;
- Other medical information necessary to provide healthcare services.
2.3 Images
The application allows users to upload profile images (avatars).
These images are securely stored on our servers and are used solely to display the user's profile within the application.
2.4 Technical Information
We may automatically collect technical information, including:
- IP address;
- Device model;
- Operating system version;
- Application usage information;
- Error logs and diagnostics.
3. How We Use Your Information
Your information is used solely for the following purposes:
- User authentication and identification;
- Providing healthcare services;
- Managing your user account;
- Displaying your profile avatar;
- Scheduling appointments;
- Providing access to medical information;
- Processing user requests;
- Ensuring information security;
- Providing technical support;
- Improving application performance and quality;
- Complying with applicable legal obligations.
4. Information Sharing
We do not sell your personal information.
Your information may be shared only when necessary with:
- Healthcare professionals;
- Medical organizations;
- Government authorities of the Republic of Kazakhstan;
- Organizations involved in providing healthcare services;
- Service providers supporting the operation of the information system.
Information is disclosed only to the extent necessary for providing services or complying with legal requirements.
5. Data Security
We implement appropriate organizational and technical safeguards to protect your personal data, including:
- Secure HTTPS/TLS encrypted communication;
- Access control mechanisms;
- User authentication;
- Protected server infrastructure;
- Backup procedures;
- Other information security measures designed to prevent unauthorized access, disclosure, alteration, or destruction of personal data.
6. Data Retention and Deletion
We retain personal data, including medical information, profile images, and other information submitted through the application, only for as long as necessary to:
- Provide healthcare services;
- Operate and maintain the information system;
- Fulfill contractual obligations;
- Comply with applicable laws and regulatory requirements of the Republic of Kazakhstan.
Where applicable law requires specific retention periods for medical records or personal data, such information will be retained for the legally required period.
If no specific legal retention period applies, personal data will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Users may request deletion of their account through the mobile application.
After an account deletion request is processed, the user account and personal information that are not required to be retained under applicable law will be deleted or anonymized.
Medical records and other information that must be retained under the legislation of the Republic of Kazakhstan may continue to be stored for the legally required retention period.
7. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data;
- Request correction of inaccurate or incomplete information;
- Request updates to your personal information;
- Withdraw consent where applicable;
- Request deletion of your account and personal data where such deletion is permitted under the laws of the Republic of Kazakhstan and does not conflict with mandatory medical record retention requirements.
8. Account Deletion
Users may delete their account directly within the ePresidentialHospital mobile application.
If users experience difficulties deleting their account, they may contact our support service using the contact information provided below.
Deleting an account removes access to the application.
Please note that certain medical records and other information may continue to be retained where required by the laws of the Republic of Kazakhstan.
9. Data Transmission
All communication between the mobile application and our servers is protected using secure HTTPS/TLS encryption.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our official website.
By continuing to use the application after this Privacy Policy has been updated, users acknowledge that they have reviewed the updated version.
11. Contact Information
Organization
Engineering and Technical Center of the Administrative Office of the President of the Republic of Kazakhstan
Address
8 Mangilik El Avenue, Astana 010000, Republic of Kazakhstan
